Refund policy

At Garmentous, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward and hassle-free refund process.

1. Return Eligibility
You are eligible for a refund if:

  • The product is returned within [insert return timeframe, e.g., 7 or 14 days] of delivery.
  • The item is in its original condition with all tags and packaging intact.
  • You may open the parcel and inspect the item. If you don’t like the product or it doesn’t meet your expectations, you are welcome to return it.

2. How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact our customer service team at [your contact email or phone number] with your order details.
  2. We will provide you with return instructions and a return address.
  3. Ship the item back to us in its original packaging.

3. Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If the item is approved for a refund:

  • You will receive a full refund, minus any applicable shipping charges.
  • Refunds will be processed within [insert timeframe, e.g., 5 to 7 business days] after the return is approved, and credited back to your original payment method.

4. Non-Refundable Items
Certain items may not be eligible for refunds, such as undergarments or heavily used products, due to hygiene reasons. Please check the product description or contact us for more details.

5. Exchange Policy
If you'd like to exchange your item for a different size or product, please let us know when initiating the return. Exchanges will be processed based on product availability.

6. Shipping Costs
Refunds do not cover any shipping costs incurred for returning the item unless the return is due to a defect or error on our part.